Hello. Just thought I would give my thoughts on this company. I ordered a triple fritted disc glass piece from them. When I got my piece I couldn't believe how hard it was to hit. I had read there return policy and because I had used it I figured it was a waste of money and I was out. I was frustrated and posted a pic on IG calling it unhittable. The top fritted disc only has one little hole so it was restricted. I had not contacted them about the issue. After me posting on IG they said hey email us. After emailing them I've heard from them twice in 24 hours! They're sending me a replacement asap. Their customer service has been AWESOME since I contacted them. I just wanted to post this for my fellow smokers looking for affordable glass. With TAG you'll have customer support! I will give a full report when I get the new piece. If it works like the video which I expect it's going to be a sweet rig!