UCHQ Question

  • Thread starter UCCONFUSION
  • Start date
  • Tagged users None
U

UCCONFUSION

Guest
You sent me a PM to 'find the warranty thread'. After 15 minutes I found it and I read you have defective 8 gallon buckets. I have 13 gallon buckets and 3 systems from you 18 site, 13gal. 2 of my 3 systems had 3 busted buckets. 2 at the end of 1 system, and a busted bucket in the middle of another. IMHO, the user manual/instructions NEED TO DENOTE, that 90 degree angle are IMPERATIVE as well as a number of other things. We found this out the hard way. We lost 2 full crops, 3 and 5 weeks into flower, had to pay almost 10k in electricity, water and rent for this waste. Additionally we almost got caught as the neighbor's place got flooded. I had to show up with a toilet like I was in acting class 101 pretending our toilet broke. In addition to that, we've had root rot problem as well. I'm having a terrible time and about to go under. I was never told organic nutes was a NO NO. I've been endlessly told since that was a big mistake, now were using synthetic and running LOW LOW PPM. I was never told the water temperature kept between 62-65 is the best bet to avoid rot. I was never told about H202, Zone from dutch, or anything else to avoid root rot. I'm pretty bummed. We invested tens of 1000's and were about to go broke. Thoughts on rot rot? Water temp? Nutes? anything and everything else would be much appreciated. I appreciate this site but I find it almost impossible to navigate. I'm wondering if I'm missing something, how did you expect me to find your warranty post? Search or some other way? Unfortunately also since i'm new on here I cannot PM you, I have no idea why or when that gets unlocked. There is no way for me not to screw up threads or send you this privately I'm not allowed. Thanks Again. :(:(
 
Chronic Monster

Chronic Monster

1,146
113
water leaks suck. chow mix for me these days mostly. good luck on everything man. wishing u positive luck. merry Christmas :)
 
T

TreFarmer

Guest
water leaks suck. chow mix for me these days mostly. good luck on everything man. wishing u positive luck. merry Christmas :)

Hey Chron, chow mix??
Coco and hydroton??

****
If the service is this lacking, DIY;) all respect
TreFarmer
 
Chronic Monster

Chronic Monster

1,146
113
yes, I likely :-) although not coco so I guess that really ain't chow? hydroclay and peat and hyroclay / mush compost/soil blend. Straight Water is fun but hell I ain't always stressed now. A couple bad runs can break the bank :(
 
T

TreFarmer

Guest
Over on the Hydrus thread North lays out his tubs, he is on to it!! But I think within these two test runs, we will find the sweet spot and begin dialing in the rest of the factors... he does not give chow mix specs tho
HAPPY HOLLYS!!
 
S

SofaKingHigh

Guest
Do a coco grow so you don't go broke. You'll yield pretty similar to what you would with the UC first time most likely. The road you take from there will lay itself out as you go.

Good luck.
 
U

UCCONFUSION

Guest
I'll say this if UC would give me my money back that's exactly what I'd do, go to CoCo. However I ain't got much money left. Bout to go under. I wonder if UC is going to get back to me? I've been PM by others, you guys posted and still nothing from UC...I understand it's Christmas BUT unfortunately plants don't take vacation.
 
UCHQ

UCHQ

THCFarmer Sponsor
Supporter
173
18
"Additionally we almost got caught as the neighbor's place got flooded. I had to show up with a toilet like I was in acting class 101 pretending our toilet broke."

If you run water culture of any kind in a location with conjoining walls take measures to water proof the area. Or avoid water culture and use a method less reliant on large volumes of water.

"In addition to that, we've had root rot problem as well. I'm having a terrible time and about to go under. I was never told organic nutes was a NO NO."

Apparently you've not talked to us (cch2o) as we've been preaching this ardently for years. Water Culture is a high wire act if you don't have the experience to navigate the waters. We answer emails and calls daily in an effort to lend our expertise to UC users, as well as the grow community at large. The information is available, you have to be diligent and seek it out...or just call us and ask when in doubt.

"I've been endlessly told since that was a big mistake, now were using synthetic and running LOW LOW PPM. I was never told the water temperature kept between 62-65 is the best bet to avoid rot."

It's surprising to read this given the amount of information on the topic available. Besides if you're running improper nutrient inputs you'll develop root issues no matter what temp you run. I'm sorry it seems you were under informed going into your grows.

"I was never told about H202, Zone from dutch, or anything else to avoid root rot."

When having issues or questions always call CC and we'll help you with answers to your questions. If it were practical to come out and offer home consults and problem diagnosis we would.

"I'm pretty bummed. We invested tens of 1000's and were about to go broke. Thoughts on rot rot? Water temp? Nutes? anything and everything else would be much appreciated."

We manufacture hydroponics systems that require the growers have a high level of expertise to operate properly. It seems apparent the UC is a bit more challenging to run than u anticipated.

"I appreciate this site but I find it almost impossible to navigate. I'm wondering if I'm missing something, how did you expect me to find your warranty post?"

We have a forum that 99% of all UC threads are posted in, thought you realized this. This forum is yet another example of our attempts to make info on operating the UC as accessible as possible.

You posted this thread on x-mas eve and are disappointed it was not responded to on x-mas?
 
ttystikk

ttystikk

6,892
313
UCHQ, lol- don't you know you're supposed to answer emails on Christmas? And in your sleep?

Seriously, by all accounts your customer service is above reproach. I did ask a few days ago about the decision to use uniseals and never got a response. It does seem like they're causing some headaches... I am still interested in the process that led to that decision, and I want to make it clear I am NOT second guessing it- I'm genuinely interested. After all, as you correctly pointed out, everything leaks sometimes.
 
UCHQ

UCHQ

THCFarmer Sponsor
Supporter
173
18
T,
Check the thread you posted the question in (questions/concerns), the response is from the 15th so you may have over looked it, check it out.
 
U

UCCONFUSION

Guest
A. You didn't address the fact your buckets cracked. 3 of them cracked how does your answer address that?

B. I did call. I had my shop call. I was ONLY told to keep the PPM's low, that's IT.
In fact you told my guy that Botoncare Organic nutes were fine in the system. You told [EDIT] that at [EDIT]. Sounds like you're making things up to save face on a public forum.

C and D. If practical? What does that mean? It's a big country, what's practical? What experience do you have growing? You are a manufacturer, it's a fair question. how long have you grown? Why are you someone I should be listening too?

E. You make systems that require growers to have a high level of expertise? Did I mis that disclaimer when I purchased the product? I wasn't told I needed a 'high' level of expertise before I went and spent damn near 10k on these systems. Again I'm not sure what a high level of expertise has to do with 2 out of 3 of your system buckets crackin on the first go round.

D. A UC forum? Are you kidding? There are like 50k posts. what? How long have you been on here?

E. What's with the BIG FONT???? I said plants don't go on holiday but with the content of your responses it seems I could have waited to Easter.

How about I send you back these 3 systems and you give me my money back???
 
QuarterbackMo

QuarterbackMo

810
93
A. You didn't address the fact your buckets cracked. 3 of them cracked how does your answer address that?

B. I did call. I had my shop call. I was ONLY told to keep the PPM's low, that's IT.
In fact you told my guy that Botoncare Organic nutes were fine in the system. You told Kaden that at Zen Hydroponics. Sounds like you're making things up to save face on a public forum.

C and D. If practical? What does that mean? It's a big country, what's practical? What experience do you have growing? You are a manufacturer, it's a fair question. how long have you grown? Why are you someone I should be listening too?

E. You make systems that require growers to have a high level of expertise? Did I mis that disclaimer when I purchased the product? I wasn't told I needed a 'high' level of expertise before I went and spent damn near 10k on these systems. Again I'm not sure what a high level of expertise has to do with 2 out of 3 of your system buckets crackin on the first go round.

D. A UC forum? Are you kidding? There are like 50k posts. what? How long have you been on here?

E. What's with the BIG FONT???? I said plants don't go on holiday but with the content of your responses it seems I could have waited to Easter.

How about I send you back these 3 systems and you give me my money back???

Bro I just have to say as a grower, a UC grower, and a fellow grower who has had cracked uc buckets that there is no way you should have got root rot, there is no way you should have lost a whole crop to a cracked bucket or 3 and that its obvious your a growing noob... I hate to tell you this but this is what happens when you jump in the water before you can swim... other then the cracked buckets issue I have to say based on reading your posts that the rest of that shit is all your fault for sure. Its not up to UCHQ or the cch2o team in general to do your homework for you about how to grow in dwc. If you would have read through just this forum alone you would have known how to prevent root rot and what nutes to use. Your plants and ph and ppm tell you how much to feed them. I mean seriously your crying about things that should be no brainers... why don't you try r/dwc before you step up to the big dog system and do more homework cuz I'm sorry to say it but blind growing in any medium is a bad idea and you will always have problems...
 
U

UCCONFUSION

Guest
Thanks for the insight QB Mo. Yea I'm a nob, that's clearly established, is that why you spent the time to write me in the middle of the night? Reading THC farmer was not a prerequisite for buy this UC system, furthermore UC support jumped on here in JUNE 2011!? You act like they started this thing. We bought our first system before they even had a presence here on THC farmer!? What so you work at UC or are close to them? I guess then you should know it doesn't say, 'warning nobs need not apply on the system', if it did, I would have stayed away. We have had many successful grows in Dirt, Coco, and Hydro Eb and Flow. Calling me a nob and going over PH and PPM (x500 btw) is something I'm familiar with, you act as if don't I know the basics. This post of mine began because UC, not ME, said they have defective 8 gallon buckets?? I guess you were to busy calling me a nob to know that. Moreover, these questions were NOT directed at you and for all I know your this UC's partner, his friend, or just a nob yourself?. I've got a ton of money invested in this thing and I'm trying to get answers. The buckets are made of thin plastic that cracked and no that's not the only reason we lost the crop, we lost it from root rot, a common problem. The answers I received from UC were not answers at all. The water temp kept at 62-64 is paramount, something a number of farmers are adamant about. WE WERE NEVER TOLD THAT. AGAIN, I've stated the name of the person and the hydro shop who had a long conversation with UC, who told my shop the nute program we were using was fine, an organic nute program! The list goes on and on. I spoke to UC as well, as well as my partner, and none of these things were discussed. I was specifically told about keeping the PPM's way down, that I was told from UC, and did that. When the question was asked if there was anything in these systems that was specifically needed to be known, nothing else was specifically said. I wasn't told about THC farmer or some other place to study on the intricacies of UC. Either way, are you UC's council? Calling me a nob and butting in to this conversations doesn't reflect highly on you, no matter what kind of grower you are. If you're not part of the solution, why become part of the problem? They need a night guard? I would have happily taking this thread offline if I could have private messaged, but I had no choice, AND again it was prompted by UC's post that their 8 gallon buckets were defective. Obviously I'm having problems, obviously a person who isn't successful in UC is a novice, and I'm not being arrogant, I'm bummed I'm losing my rear end spending countless hours. I love how you infer you can come out of the womb a professional UC grower and the rest of us are just stupid. I can hardly wait for the rebuttal I'm sure is coming. I'll just say this. If things are so good for you, go tend to your plants and get off my back, I'm not addressing you.
 
QuarterbackMo

QuarterbackMo

810
93
Thanks for the insight QB Mo. Yea I'm a nob, that's clearly established, is that why you spent the time to write me in the middle of the night? Reading THC farmer was not a prerequisite for buy this UC system, furthermore UC support jumped on here in JUNE 2011!? You act like they started this thing. We bought our first system before they even had a presence here on THC farmer!? What so you work at UC or are close to them? I guess then you should know it doesn't say, 'warning nobs need not apply on the system', if it did, I would have stayed away. We have had many successful grows in Dirt, Coco, and Hydro Eb and Flow. Calling me a nob and going over PH and PPM (x500 btw) is something I'm familiar with, you act as if don't I know the basics. This post of mine began because UC, not ME, said they have defective 8 gallon buckets?? I guess you were to busy calling me a nob to know that. Moreover, these questions were NOT directed at you and for all I know your this UC's partner, his friend, or just a nob yourself?. I've got a ton of money invested in this thing and I'm trying to get answers. The buckets are made of thin plastic that cracked and no that's not the only reason we lost the crop, we lost it from root rot, a common problem. The answers I received from UC were not answers at all. The water temp kept at 62-64 is paramount, something a number of farmers are adamant about. WE WERE NEVER TOLD THAT. AGAIN, I've stated the name of the person and the hydro shop who had a long conversation with UC, who told my shop the nute program we were using was fine, an organic nute program! The list goes on and on. I spoke to UC as well, as well as my partner, and none of these things were discussed. I was specifically told about keeping the PPM's way down, that I was told from UC, and did that. When the question was asked if there was anything in these systems that was specifically needed to be known, nothing else was specifically said. I wasn't told about THC farmer or some other place to study on the intricacies of UC. Either way, are you UC's council? Calling me a nob and butting in to this conversations doesn't reflect highly on you, no matter what kind of grower you are. If you're not part of the solution, why become part of the problem? They need a night guard? I would have happily taking this thread offline if I could have private messaged, but I had no choice, AND again it was prompted by UC's post that their 8 gallon buckets were defective. Obviously I'm having problems, obviously a person who isn't successful in UC is a novice, and I'm not being arrogant, I'm bummed I'm losing my rear end spending countless hours. I love how you infer you can come out of the womb a professional UC grower and the rest of us are just stupid. I can hardly wait for the rebuttal I'm sure is coming. I'll just say this. If things are so good for you, go tend to your plants and get off my back, I'm not addressing you.
No dude you got it all wrong... I commented on your post and called you a noob because you keep pointing the finger at everybody and everything else when your answers are hydroponic/water culture basics. But its ok carry on my friend good luck to you :yes
 
Unit541

Unit541

234
63
Broken buckets showing up when the system is new is one thing, but it doesn't sound like that's what happened. So what happened? You had your pipes in at an angle and the buckets couldn't take the stress after being under your lights for a while?

Do you think Boeing teaches pilots how to fly when someone buys an airplane? Sure, they can show you how their plane works, but you've got to know how to fly.

With ZERO water culture experience, why would anyone spend that much money to start something you should have known was going to kick your ass a time or two to start with.


The fact that your neighbors place flooded... your fault, not CCH20.
The fact that you "almost got caught"... your fault, not CCH20. If getting caught is a problem, grow legally.
The fact that you lost crop(s)... your fault, not CCH20.
The fact that you got root rot... your fault, not CCH20.

Sounds to me like you thought all you had to do was set up a UC and it would make you rich or something... Hey, there's nothing wrong with dreaming... so long as you know it's a dream.
 
UCHQ

UCHQ

THCFarmer Sponsor
Supporter
173
18
A. You didn't address the fact your buckets cracked. 3 of them cracked how does your answer address that?

Your buckets cracked, we replaced them. Our 13 gallon mods have been very reliable, but can tend to crack in seldom cases. When frequent recurrent cracks occur on 13's it's more often from user error than not.

To be specific, of the 5,000+ 13 gallons we've sold we've had to replace less than 0.9% due to failure. And aside from the defective batch of 8 gallon mods, the stats the same for those as well.


B. I did call. I had my shop call. I was ONLY told to keep the PPM's low, that's IT.
In fact you told my guy that Botoncare Organic nutes were fine in the system. You told [EDIT] that at [EDIT]. Sounds like you're making things up to save face on a public forum.

Please refrain from using specific names on the forum, be considerate if you can manage that. Our recommendations are clear to use clean synthetic nutrients. Whether you realize or acknowledge this fact is of no relevance.

C and D. If practical? What does that mean? It's a big country, what's practical? What experience do you have growing? You are a manufacturer, it's a fair question. how long have you grown? Why are you someone I should be listening too?

Seriously? I'll spare you my pedigree and suggest you don't listen then. It's clear you've got it all figured out on your own .

E. You make systems that require growers to have a high level of expertise? Did I mis that disclaimer when I purchased the product? I wasn't told I needed a 'high' level of expertise before I went and spent damn near 10k on these systems. Again I'm not sure what a high level of expertise has to do with 2 out of 3 of your system buckets crackin on the first go round.

Disclaimer? If ignorance is bliss than you should be the most content person on the planet. Recap, less than 0.9% failure rate, my guess based on your attitude is user error led to your problems.

D. A UC forum? Are you kidding? There are like 50k posts. what? How long have you been on here?

Again, really? We've been a part of the Farm since 2009, just not as an official point of contact for CC. Over the years making a solid effort to educate uc growers that are interested in learning and teaching. You seem to make assumptions as opposed to making sense when you state things.

E. What's with the BIG FONT???? I said plants don't go on holiday but with the content of your responses it seems I could have waited to Easter.

Plants sense ill vibrations, my advice to you is to steer clear of your grow space if you'd like plant health to improve.

How about I send you back these 3 systems and you give me my money back???

We have a warranty on our systems that covers the replacement of faulty or broken parts. I'd imagine we replaced your buckets (as we always do, no exceptions). Nowhere in our warranty do we offer a money back guarantee.

Just to clarify, we make plastic hydroponics systems...not magic systems that turn anyone into competent growers. If we figure out how to do that we'll be sure you're the first to know.

In the event you have questions in regards to operating the system, feel free to contact us. Otherwise, continue your defamation campaign and have a good new year.
 
U

UCCONFUSION

Guest
I do grow legally Unit 51. Another blowhard. Another UC troll.
 
U

UCCONFUSION

Guest
Defamation? I speak the truth. Keep it up, social media is a bitch. refain from using names? Are you kidding? IT'S THE TRUTH. [EDITTED by MOD] doesn't care if I tell the truth?? The truth is the truth.
 
U

UCCONFUSION

Guest
I have [EDIT] on the phone. you said, 'were glad that hydro's stores like you make feeding charts like this. Thank you for putting in the time for making a feeding chart like this'.
[EDIT] was speaking to [EDIT]. That's the bottom line. Organic nutes is what was suggested. Go on and keep lying.....I'm going to keep posting the truth.. I've had 3 guys email me about building the system you sell for a lot cheaper. Were nothing but beta testers for you.. You add more crutches to the system now because of us.
 
All4freedumb

All4freedumb

874
93
*Since this is a public forum I WILL speak my mind.. If you don't like it don't read it or better yet don't start a thread.. The fact that you can't pm doesn't make this public thread private, you chose to post it and cry out loud to the whole farm.. You could of called CC and handled this privately, possibly you did and didn't like what you got back, either way you made it public so here we are.. You spoke of your cracked buckets and that was addressed, you didn't make the first post about defected 8gal buckets, CC did. They did what any reputable company would/should do, they brought the defects to the publics attention. Sometimes defects happen, it's what a company does in supporting their customers when this happens. There are people on the farm who have dealt with this problem too, everyone I have read on CC has helped all they could to give a temporary solution to fixing this problem while they overnighted another one. As pissed as some were, after dealing with CC directly everyone other then you seems to have had the problems dealt with and quickly. Is it that they just understood shit happens sometimes, but in the end they had the support needed to move on. Idk what the case is but in all of your posts and endless cries on this forum and on others it seems the cracked buckets are your only solid beef with CC. As far as your growing issues, root rot, water temps and your nute program, that's on you bro.. I too walked into the UC water blind. As a matter of a fact I trusted my old hydro shop in their word in this "new way of growing". They knew very little about it but I was liking what I was hearing.. My first jump was a 24xxl. As soon as I decided to make the plunge I didn't stop researching, I swear I didn't sleep for a week. It took one search, even then, to find the Farm. At that time UCHQ was not here online BUT Ben, Jack, Texas Kid and other pioneers were. I read everything they posted and went back to my hydro shop schooling them. I realized the need for the cold ass water so I bought a chiller I knew would work. I put aside everything I knew about growing and listened to the KISS method. The only thing I held onto in the beginning was the signs of need and want of my girls, that never changes. You could read any of the threads made by any of the OG's and get all you needed. It sounds like you should be directing some of that hostility to your hydro guy and to yourself. Who's idea was it to go the way of the water, UC? When that idea raised in you how much researching did you do yourself on your new grow machine before you plugged her in? Or did you think it would do it for you? Did you realize that water being the medium is a whole new game then dirt, ebb flow or coco? When I decided to take that plunge I was worried. I knew of the root rotting possibilities, to me it's an obvious concern when you understand all the other styles of grows you have done. Not letting my roots dry out was new to me, so I did MY job. It's my job to not lose my ass, not my nute companies or the manufacturer of the system I'm using, I'm the grower. If I decide to try something new it is my job to know all I can to insure success.. I knew that in my worse case I can make my money back and throw the system away and continue down my old road. I didn't rid myself of all my old equipment until I knew this is what I wanted. I didn't buy my other 4 systems until I knew I liked what I was working with and I felt comfortable with my new equipment. How did you end up with 3 not liking one of them? After all the years of growing you've done you actually unplugged all you had going on to try something completely foreign to you, water being the medium? I plugged my first UC in it's own separate place continuing my normal grows to insure I wouldn't lose my ass.. I've been around long enough to know not to count my eggs before they hatch. I understand your frustration but I also understand manning up and accepting my responsibilities and moving forward with the head held high.. Man, come on you can do what's needed to succeed in the UC, so you didn't know all you do now but now you do. So plug those bitches in, start a thread asking for help, slow down and let's bang some bitches out.. If your over it and you want to move back to your old ways then so be it. The support and help is here if you really want or need it, it's the humility part of sucking it up and admitting what you don't know and asking just that. I by no mean any disrespect or to anger you anymore, I'm just merely speaking the truth from the eyes of another farmer who has also took the plunge into the UC world from all other methods of growing. You didn't just buy a new system, you started a whole new program. As a CC customer that has used the customer service to help in my switch over I have a hard time believing that you got such shady help when calling. My bet is your hydro guy and or you are to blame for the lack of knowledge needed to run a dwc grow and the researching needed to make the switch. All the information is here and only a phone call away. One thing that has been agreed upon by everyone I've read from , except you, is CC customer service is top notch. This is why I step up and write this. Bash a company that has bad customer service and hides from their customers. How many put themselves onto open threads to insure customer satisfaction? In my eyes that's taking a step beyond what's needed or expected.. I wish you the best of luck in the future and I really do hope everything works out bro. Keep your head high, it keeps us from drowning.. ;)
 
Top Bottom