*Since this is a public forum I WILL speak my mind.. If you don't like it don't read it or better yet don't start a thread.. The fact that you can't pm doesn't make this public thread private, you chose to post it and cry out loud to the whole farm.. You could of called CC and handled this privately, possibly you did and didn't like what you got back, either way you made it public so here we are.. You spoke of your cracked buckets and that was addressed, you didn't make the first post about defected 8gal buckets, CC did. They did what any reputable company would/should do, they brought the defects to the publics attention. Sometimes defects happen, it's what a company does in supporting their customers when this happens. There are people on the farm who have dealt with this problem too, everyone I have read on CC has helped all they could to give a temporary solution to fixing this problem while they overnighted another one. As pissed as some were, after dealing with CC directly everyone other then you seems to have had the problems dealt with and quickly. Is it that they just understood shit happens sometimes, but in the end they had the support needed to move on. Idk what the case is but in all of your posts and endless cries on this forum and on others it seems the cracked buckets are your only solid beef with CC. As far as your growing issues, root rot, water temps and your nute program, that's on you bro.. I too walked into the UC water blind. As a matter of a fact I trusted my old hydro shop in their word in this "new way of growing". They knew very little about it but I was liking what I was hearing.. My first jump was a 24xxl. As soon as I decided to make the plunge I didn't stop researching, I swear I didn't sleep for a week. It took one search, even then, to find the Farm. At that time UCHQ was not here online BUT Ben, Jack, Texas Kid and other pioneers were. I read everything they posted and went back to my hydro shop schooling them. I realized the need for the cold ass water so I bought a chiller I knew would work. I put aside everything I knew about growing and listened to the KISS method. The only thing I held onto in the beginning was the signs of need and want of my girls, that never changes. You could read any of the threads made by any of the OG's and get all you needed. It sounds like you should be directing some of that hostility to your hydro guy and to yourself. Who's idea was it to go the way of the water, UC? When that idea raised in you how much researching did you do yourself on your new grow machine before you plugged her in? Or did you think it would do it for you? Did you realize that water being the medium is a whole new game then dirt, ebb flow or coco? When I decided to take that plunge I was worried. I knew of the root rotting possibilities, to me it's an obvious concern when you understand all the other styles of grows you have done. Not letting my roots dry out was new to me, so I did MY job. It's my job to not lose my ass, not my nute companies or the manufacturer of the system I'm using, I'm the grower. If I decide to try something new it is my job to know all I can to insure success.. I knew that in my worse case I can make my money back and throw the system away and continue down my old road. I didn't rid myself of all my old equipment until I knew this is what I wanted. I didn't buy my other 4 systems until I knew I liked what I was working with and I felt comfortable with my new equipment. How did you end up with 3 not liking one of them? After all the years of growing you've done you actually unplugged all you had going on to try something completely foreign to you, water being the medium? I plugged my first UC in it's own separate place continuing my normal grows to insure I wouldn't lose my ass.. I've been around long enough to know not to count my eggs before they hatch. I understand your frustration but I also understand manning up and accepting my responsibilities and moving forward with the head held high.. Man, come on you can do what's needed to succeed in the UC, so you didn't know all you do now but now you do. So plug those bitches in, start a thread asking for help, slow down and let's bang some bitches out.. If your over it and you want to move back to your old ways then so be it. The support and help is here if you really want or need it, it's the humility part of sucking it up and admitting what you don't know and asking just that. I by no mean any disrespect or to anger you anymore, I'm just merely speaking the truth from the eyes of another farmer who has also took the plunge into the UC world from all other methods of growing. You didn't just buy a new system, you started a whole new program. As a CC customer that has used the customer service to help in my switch over I have a hard time believing that you got such shady help when calling. My bet is your hydro guy and or you are to blame for the lack of knowledge needed to run a dwc grow and the researching needed to make the switch. All the information is here and only a phone call away. One thing that has been agreed upon by everyone I've read from , except you, is CC customer service is top notch. This is why I step up and write this. Bash a company that has bad customer service and hides from their customers. How many put themselves onto open threads to insure customer satisfaction? In my eyes that's taking a step beyond what's needed or expected.. I wish you the best of luck in the future and I really do hope everything works out bro. Keep your head high, it keeps us from drowning.. ;)