so i emailed
ac infinity and told them that i was an idiot and broke my starter blade/fan and asked them if i could buy a starter blade or new or used fan motor . they informed me they do not sell parts but Richard the rep who was emailing told me this
Richard (
AC Infinity)
Feb 12, 2021, 2:26 PM PST
Hi Kelly,
Thank you for following up with your response! I am sorry to hear about the damage to your fan unit.
Normally, our customer support department is unauthorized to process any warranty claim or replacement requests for items not covered under our warranty policy.
However, assuming that this product was purchased from an official
AC Infinity storefront, I would like to have a new replacement sent out to you as a one-time exception.
In order to get started, please provide us with the following information (no screenshots or images):
(1) The order number associated with this order. (Amazon, eBay, or
AC Infinity Website order number).
(2) The Name and Shipping Address where you would like the replacement sent.
(3) A Telephone Number that you would like to associate with the replacement of this order.
I look forward to hearing back from you soon. Again, thank you very much for reaching out to us with this inquiry!
Kind regards,
Richard H.
Customer Support Agent
AC Infinity
"Your Cooling Solutions Provider!"
