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brit32791
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Have 12 of these....straight out of the box, power on for 30 seconds, then shut off. We had different lights in the same outlets, we don't think it has anything to do with electrical.
I contacted Nanolux support directly on Friday, and they told me they had a big amount of faulty bulbs go out, and that sounds like it's the problem. We switched the new bulb out with a different DE bulb from one of the previous lights, and it did the same thing. Comes on for 30 seconds, then shuts off. We've tried adjusting the knobs, pushing the circuit breaker reset, and nothing has changed anything.
We have the cloud system and it started doing this when that was installed in one of the lights, but we have tried the rest of them without the cloud system and it has not changed anything either.
Has anyone had issues with the Nanolux DE fixtures, or does anyone have any troubleshooting ideas?
I contacted Nanolux support directly on Friday, and they told me they had a big amount of faulty bulbs go out, and that sounds like it's the problem. We switched the new bulb out with a different DE bulb from one of the previous lights, and it did the same thing. Comes on for 30 seconds, then shuts off. We've tried adjusting the knobs, pushing the circuit breaker reset, and nothing has changed anything.
We have the cloud system and it started doing this when that was installed in one of the lights, but we have tried the rest of them without the cloud system and it has not changed anything either.
Has anyone had issues with the Nanolux DE fixtures, or does anyone have any troubleshooting ideas?