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You can't get upset at actual customer feedback. It's what help make products better if need be, or to show faults in a product. If your worried about 1 persons unhappiness, why not try and make it right, if possible.
There are times when an item passes QC unnoticed. So before you go ripping this guy/company a new asshole, take a step back for a minute.
Nova Ardent lift decarboxylator - DON'T BUY !!!
Just bought this item and after 1 single use, it is already not working, not heating anymore.
That is only an expensive shit that is not even working. You can do better with your oven.
Their customer service is awful; they couldn't care less and did not even reply.
There was also plenty of overcharge in the shipping and I can say that I've been ripped.
$300 in the garbage !
DON'T BUY !!!!
I have the same issue now. It worked amazing for 5 uses, after that it just stopped working. They keep sending me to a women named Mary who has never returned a call. Ardent had enough nerve to ask if I tried emailing. Like me calling 3 times a day is not enough? What the hell is an email going to do? I found the CEO on LinkedIn, which is my next step and will share her profile page. I'm not asking for my money back...just did it!Nova Ardent lift decarboxylator - DON'T BUY !!!
Just bought this item and after 1 single use, it is already not working, not heating anymore.
That is only an expensive shit that is not even working. You can do better with your oven.
Their customer service is awful; they couldn't care less and did not even reply.
There was also plenty of overcharge in the shipping and I can say that I've been ripped.
$300 in the garbage !
DON'T BUY !!!!
The nova dosent improve your herbs it does the opposite, stick to a decent oven & save your money.
I got my Ardent Lift yesterday and I'm really pissed. The "silicone" lid stinks like cheap rubber! How is it that they talk about how they are so advanced and use laboratory grade components blah, blah, blah and yet the silicone STINKS! I decarbed a gram of Harlequin bud in the unit, and SURPRISE! it came out stinking like the silicone; there's NO WAY I'm ingesting THAT!
This really has me very upset. I have spatulas made out of silicone and they have no odor at all, yet this thing stinks like hell. Did I get an old version of the Lift and they have since started using food grade silicone? Did I get a NEW version of the Lift and they have changed to a cheaper silicone? Are all of the wonderful reviews total bs?
Does anyone else have a problem with the silicone lid stinking?
This pos will be going back if this is not resolved quickly.
I've bought 3 of these (I dropped and broke one of them), and none of the silicone lids smelled funny.
Now the 3 silicone lids all smell like weed.
I'd call Ardent. If you have a defective silicone part, maybe they'll replace that part.
They definitely wouldn't want an unhappy customer.
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