D
DixinCider
- 371
- 43
So I ordered a 5 gal set about a month ago, and I started to get some wear so I emailed the company and got this response
Hello,
Very sorry to hear about the problem. *There have been a small percentage of
users reporting this and several months ago after the first reports we
worked with our factory to develop a 'no peel' coating. *Unfortunately your
order was one of the last to go out with the old style, before the new ones
arrived. *We have tons of users with 50+ runs on their sets of the same
style as yours - unfortunately as mentioned, a small percentage were getting
just 5 runs, etc (as of now, two out of every hundred sets sold has had
someone contact us with the issue you're reporting -- small, but too much
for us -- hence developing new style immediately after report of issue).
Long story short, let me ship you our new 6-bag set at no charge. *If you're
completely happy with the new style, you can order a 20gal set (which is new
style too). I will get that out to you today or tomorrow so you should
receive by end of week.
Thanks, and again sincere apologies for the inconvenience,
Sprung Bags
How cool is that!? The quality of the bubble was amazing as it is the same filters and stitching that bubble uses for HALF the price! If the new bags don't wear I'm ordering my 20gal set I will keep you guys updated!
Hello,
Very sorry to hear about the problem. *There have been a small percentage of
users reporting this and several months ago after the first reports we
worked with our factory to develop a 'no peel' coating. *Unfortunately your
order was one of the last to go out with the old style, before the new ones
arrived. *We have tons of users with 50+ runs on their sets of the same
style as yours - unfortunately as mentioned, a small percentage were getting
just 5 runs, etc (as of now, two out of every hundred sets sold has had
someone contact us with the issue you're reporting -- small, but too much
for us -- hence developing new style immediately after report of issue).
Long story short, let me ship you our new 6-bag set at no charge. *If you're
completely happy with the new style, you can order a 20gal set (which is new
style too). I will get that out to you today or tomorrow so you should
receive by end of week.
Thanks, and again sincere apologies for the inconvenience,
Sprung Bags
How cool is that!? The quality of the bubble was amazing as it is the same filters and stitching that bubble uses for HALF the price! If the new bags don't wear I'm ordering my 20gal set I will keep you guys updated!