AC Infinity Cloudray S6 FREE Gen2 Upgrade!

[budsofgeorgia]

got mine

 

[logic]

way to go @ACINFINITYINC thats some great customer service right there

 

[Sunasun]

Just submitted a request to replace both of mine. Hopefully no more clicking noise.

 

[Newty]

Just submitted a request to replace both of mine. Hopefully no more clicking noise.

Mine are doing the same thing. I was going to submit warranty to see if they would replace them, that's how I found the free upgrade.

 

[cannafarmer420]

My understanding is no matter how many you have they will replace free! It also says you get to keep the Gen 1 version, we are all going to have lots of spares!

Finding this definitely made my day!

The bearing on mine is SHOT, do definitely doing it. Build quality is garbage on gen 1

 

[Enforcer]

My Gen 1 started clicking bad while oscillating. They already replaced it with another Gen 1. Now my Gen 2 will be here tomorrow. Three fans for the price of one, because they want to get it right, is some damn fine customer service in my book.

 

[Newty]

My Gen 1 started clicking bad while oscillating. They already replaced it with another Gen 1. Now my Gen 2 will be here tomorrow. Three fans for the price of one, because they want to get it right, is some damn fine customer service in my book.

How long did it take from the time you submitted the request to get the Gen 2? Curious what the turn around time is.

 

[budsofgeorgia]

i got one in may of 23 withen 3 months they had sent me 2 replacements and they did the same thing , so i got some motors from china to fix them lol

 

[Enforcer]

How long did it take from the time you submitted the request to get the Gen 2? Curious what the turn around time is.

It’s about a 2 week turn around right now.

 

[Newty]

It’s about a 2 week turn around right now.

2 weeks doesn't sound bad, considering how many requests they are probably getting daily.

 

[budsofgeorgia]

2 weeks doesn't sound bad, considering how many requests they are probably getting daily.

i got this email about an hour ago

Kenny (AC Infinity) Feb 9, 2024, 11:19 AM PST *** This is an automated email being sent to you from the AC Infinity Customer Support Department regarding your CLOUDRAY upgrade request. Please do not respond to this message *** Thank you for your reaching out to us in regards to the CLOUDRAY S6 GEN 2 upgrade! This message is to indicate that we have received your message. Our agents will be working as quickly as possible to assist you. Please note that we are experiencing an influx of inquiries at the moment so there may be a significant delay in response time. Please allow 3-4 weeks for your request to be processed. Thank you for your patience and understanding! Kind regards,

 

[Newty]

i got this email about an hour ago

Kenny (AC Infinity) Feb 9, 2024, 11:19 AM PST *** This is an automated email being sent to you from the AC Infinity Customer Support Department regarding your CLOUDRAY upgrade request. Please do not respond to this message *** Thank you for your reaching out to us in regards to the CLOUDRAY S6 GEN 2 upgrade! This message is to indicate that we have received your message. Our agents will be working as quickly as possible to assist you. Please note that we are experiencing an influx of inquiries at the moment so there may be a significant delay in response time. Please allow 3-4 weeks for your request to be processed. Thank you for your patience and understanding! Kind regards,

I just got the same one not to long ago.

 

[LoveGrowingIt]

i got this email about an hour ago

I just got the same one not to long ago.

I got the same one yesterday right after I submitted. Nothing since then.

 

[Newty]

Just got my order confirmation for my fan that was fast only a couple hours after I submitted my form

i got this email about an hour ago

Kenny (AC Infinity) Feb 9, 2024, 11:19 AM PST *** This is an automated email being sent to you from the AC Infinity Customer Support Department regarding your CLOUDRAY upgrade request. Please do not respond to this message *** Thank you for your reaching out to us in regards to the CLOUDRAY S6 GEN 2 upgrade! This message is to indicate that we have received your message. Our agents will be working as quickly as possible to assist you. Please note that we are experiencing an influx of inquiries at the moment so there may be a significant delay in response time. Please allow 3-4 weeks for your request to be processed. Thank you for your patience and understanding! Kind regards,

@Suds.an.buds
Did you get this same email before the order confirmation?

 

[Sunasun]

I got Kenny too. Lol busy guy

 

[Newty]

Yeah, Kenny was who wrote me as well lol

 

[budsofgeorgia]

i had purchased mine in may of last year within 5 months they had replaced it twice , now there making sure people know that they are honorable company and have the best warranty in the business to just give anyone who had purchased one a new upgraded new 1

 

[Suds.an.buds]

@Suds.an.buds
Did you get this same email before the order confirmation?

No

thats what I got before my confirmation of order email

 

[Newty]

NoView attachment 2117734thats what I got before my confirmation of order email

Thanks for letting us know. That's the first one I got also but the second email I got said it could be 3-4 weeks to process my request. I guess I'll just have to wait and see, maybe my thread attracted to much attention lol.

 

[LoveGrowingIt]

No

That's the one I received.