Phylex
- 621
- 263
If you are really wanting the lights call the company and talk to someone, inform them about your intentions and agree on a future date when that will happen(cancel),,, "so next Thursday if I don't have a tracking number- I am going to reverse the charges okay"contacting the bank for a charge back on the card.
This is becoming a joke and a huge disappointment. I'm not sure if others have had a better experience or any at all with them, but mine has been horrible so far.
First, I asked some questions about their lights prior to purchase. (No response.) I placed my order for new LED's anyway on Feb. 10th. A couple of days later I received an email saying they were behind and the lights would ship in 7-9 days. I called on day 10 with no answer and no returned phone call. I called again about 4-5 days later, and someone actually answered. He told me they would ship within one to two days and I should have it by the end of the week. They never came. I called again yesterday in the morning, (normal business hours) and no answer/no returned call. I called again this morning during business hours, no answer... Great customer support? Hell no, this has been a horrible customer experience. I'm now three weeks behind from flipping my vegging plants to flower. They're a joke. Proceed with caution if deciding to use them. I still haven't received my lights or an email notifying me that they've shipped. I'm not even sure if they're coming at this point, and I'm close to contacting the bank for a charge back on the card. A simple return phone call or someone actually answering the phone could have prevented this. I'm beginning to think they're a scam site.
Are you trying to buy HLG boards?
If thats what you are doing call Horticulture Lighting Group company direct. Growers lights is just an online store. Might as well have used Amazon.
Sadly amazon doesn’t stock most of the quantum boards especially the setup he bought.
I had checked into them first before placing my order as well. I hate that it’s come to this but there’s a reason amazon is successful. The ones they do have are usually jacked up in price so at this time I can’t really recommend amazon for quantum boards until this improves. Which it will at some point I’m sure.
Bottom line is he shouldn’t have been left out to dry. I can get some other boards direct from a Chinese supplier. But I’ve not tested them out myself so I can’t say how good they are. They do use the latest 301b led diodes though. But again I’m not sure how well they stack up to the HLG boards.
I dont know about pricing at other stores but i would only deal with them direct since they have their own contact info and assemble in house.
https://horticulturelightinggroup.com/
,,,. But they are always out of stock on the most popular setups. ,,,
Sucks as there seems to be a big void right now in the quantum board market as retailers are having trouble keeping stock and the manufacturer is having trouble keeping retailers stocked.
.
No worries bro, and they did offer to ship it sooner if I didn't want it assembled and tested. But since I have never done it before, I figured I should wait and get it assembled.I feel bad cuz I’m pretty sure I referred both of you to them. Won’t do that again :-/
On a side note I do have a quantum fixture coming this week that’s 700w with 3000k & 5000k & far red leds built into it. It’s a commercial grow light setup by FGI Lighting. I connected with the owner last week and he said he was partners with the owner of fluence a short while ago and broke off to start his own led lighting company. He’s sending me a demo unit to use for photo shoots and trade shows so I’ll be able to test it out and report back. They are suppose to be competitive with fluence yet cheaper and offer newer technology incorporated as well. I’ll report my findings here at the farm of course.
No worries bro, and they did offer to ship it sooner if I didn't want it assembled and tested. But since I have never done it before, I figured I should wait and get it assembled.
And I'm definitely interested to see how that light performs for ya!
Yes. I was ordering the HLG600 set upAre you trying to buy HLG boards?
If thats what you are doing call Horticulture Lighting Group company direct. Growers lights is just an online store. Might as well have used Amazon.
I think they're based in TX. I'd be willing to bet it's a one guy show working out of his house.Sounds like a Chinese firm, typical of sellers that don't have the product in hand, they get it shipped from China after they have your money. The reason they don't answer the phone is because your calling to see when your order will arrive, and they don't want to tell you it will take three weeks to hit your door step because it's on a cargo ship some were.
Yes, It's all your fault!! Now flower my plants for me. lolI feel bad cuz I’m pretty sure I referred both of you to them. Won’t do that again :-/
On a side note I do have a quantum fixture coming this week that’s 700w with 3000k & 5000k & far red leds built into it. It’s a commercial grow light setup by FGI Lighting. I connected with the owner last week and he said he was partners with the owner of fluence a short while ago and broke off to start his own led lighting company. He’s sending me a demo unit to use for photo shoots and trade shows so I’ll be able to test it out and report back. They are suppose to be competitive with fluence yet cheaper and offer newer technology incorporated as well. I’ll report my findings here at the farm of course.
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?
We use cookies and similar technologies for the following purposes:
Do you accept cookies and these technologies?