Phylex
- Posts
- 621
- Reactions
- 1,897
- Joined
- Sep 1, 2018
- Points
- 263
This is becoming a joke and a huge disappointment. I'm not sure if others have had a better experience or any at all with them, but mine has been horrible so far.
First, I asked some questions about their lights prior to purchase. (No response.) I placed my order for new LED's anyway on Feb. 10th. A couple of days later I received an email saying they were behind and the lights would ship in 7-9 days. I called on day 10 with no answer and no returned phone call. I called again about 4-5 days later, and someone actually answered. He told me they would ship within one to two days and I should have it by the end of the week. They never came. I called again yesterday in the morning, (normal business hours) and no answer/no returned call. I called again this morning during business hours, no answer... Great customer support? Hell no, this has been a horrible customer experience. I'm now three weeks behind from flipping my vegging plants to flower. They're a joke. Proceed with caution if deciding to use them. I still haven't received my lights or an email notifying me that they've shipped. I'm not even sure if they're coming at this point, and I'm close to contacting the bank for a charge back on the card. A simple return phone call or someone actually answering the phone could have prevented this. I'm beginning to think they're a scam site.
First, I asked some questions about their lights prior to purchase. (No response.) I placed my order for new LED's anyway on Feb. 10th. A couple of days later I received an email saying they were behind and the lights would ship in 7-9 days. I called on day 10 with no answer and no returned phone call. I called again about 4-5 days later, and someone actually answered. He told me they would ship within one to two days and I should have it by the end of the week. They never came. I called again yesterday in the morning, (normal business hours) and no answer/no returned call. I called again this morning during business hours, no answer... Great customer support? Hell no, this has been a horrible customer experience. I'm now three weeks behind from flipping my vegging plants to flower. They're a joke. Proceed with caution if deciding to use them. I still haven't received my lights or an email notifying me that they've shipped. I'm not even sure if they're coming at this point, and I'm close to contacting the bank for a charge back on the card. A simple return phone call or someone actually answering the phone could have prevented this. I'm beginning to think they're a scam site.