About the warranty, for
Mars Hydro's new TS and SP series, only two kinds of problems
1. Driver - we send the replacement power supply to the customer, they're easily replaced. Or send it to our repair center, we replace it or repair it.
2. Diode - we will send a new whole LED panel to customers.
TS and SP new high-quality chips, high-quality drivers, rarely occur these issues.
But there are some other needs to notice, to avoid damage the light
1. The lamp must be used under the specified voltage to avoid burning out. We will ship the light according to customers' local voltage and the using plug. If you have special needs, please contact us.
2. TS and SP are designed without fans to avoid noise, the driver will be hot in the summer or other hot environments, if you don't want to add a small fan, could let the driver outside of the tent. Since October, our factory extends the power cord to solve the issues.
If the lamp you used is the short power cord we produced before, you can contact us to buy the extension cord, 15usd/pcs. If you can DIY, we will send you the cord parameter, please kindly notice every cord color, the connection, avoid the wrong connection damage the light.
Finally, any after-sales problems, please kindly state your issues to my colleague Kelly
[email protected] , or PM or email me directly, we will help you