Anyone else having problems with Lumatek ballast?

[Kron Don]

You can find me on the side with the Adjust a wings.

 

[Theoneandonly Z]

Iscrog, i kill it with horizontals. No need for vertZ here, been there done that ;) i compensate with big ass hoodZ haha

 

[DO IT]

i would go with quantum's. i have 30 of them running 24/7 for the last 2 yrs and only had a problem with 2. i let them know over the phone and as soon as i said i had 2 ballast not working they just asked where 2 send the shipping label so i could send them back. i got 2 new 1's in 5 days no Q's asked.

 

[Theoneandonly Z]

oh ya well can ur quantum do this?

 

[DO IT]

Yeah after you buy so many ballest they kinda feel bad and give you the lil gift.;)

 

[Theoneandonly Z]

hahaha ya but they wouldnt throw in the free ipod.... bastards!

 

[nightmarecreature]

I'm very disappointed with Lumatek customer support. They keep saying they are going to take care of me for over a week. They just tell me to wait for an email that never comes. I will switch to quantum when I get a chance.

 

[Theoneandonly Z]

A lumatek is going through some shit right now. A world of returns and what not. Peep into Gavitas, im leaning towards those at the moment

 

[nightmarecreature]

If you read through Lumateks warranty, it states that we will repair at our OPTION. That basically means that they will repair it if they feel like it.

 

[Farm4Life]

Just heard from my local store that the distributor for Lumateks has discontinued them because of all the returns.

 

[OctoberDee]

Coming Soon: Lumatek:hungover: hate forum
:Dkidding
hate is bad, like Lumatek ballasts after a few months

 

[Swany]

Hope it's ok to throw in a question about a different ballast - JD-Lighing. Anyone know anything about them? From what I've been able to find people think they're solid. At $190 a piece I'm interested but I want to know i will still find them interesting a year or three from now.

 

[Swany]

i would go with quantum's. i have 30 of them running 24/7 for the last 2 yrs and only had a problem with 2. i let them know over the phone and as soon as i said i had 2 ballast not working they just asked where 2 send the shipping label so i could send them back. i got 2 new 1's in 5 days no Q's asked.

Did you deal with the manufacturer or the retailer? I just found these for $160 at horticulturesource.com but know nothing of the seller. If the mfg. back them direct then I'm not worried about the retailer ;-}

 

[Swany]

Sorry if I sidetracked or otherwise screwed with the flow of this thread, seeing as how there is no further commentary.

I called Quantum, confirmed they will back the units and not make me go through the retailer and ordered up four of them. It helped to read the good reports here.

 

[One Flip]

I haven't had too many problems with luma's burning out. Usually if they fire up out of the box they last with little problems... When I do have one that fails my shop swaps it out on the spot.. Find a good shop that can afford to carry enough gear to exchange and you don't have to wait!

 

[DO IT]

Yeah just go direct...no Q asked replacement.

 

[Swany]

Ugh - The local shop I like doesn't stock them, and to buy one they do stock would cost me twice as much. So as I said I called the manufacturer and they said they back 'em no sweat. Since that's handled I ordered from the place with the cheapest price - horticultural recourse.com. That might have been a mistake. I go to the website to check for tracking info and the web site is down. I do a search on them in google and I find horrible reviews. I go check my credit card and they charged me today, yet I ordered early two days ago.

So, instead of having problems with Lumatek ballasts I'm having problems with ballast sellers. Ugh. I know I should do my research first though I thought I did this time. I think my card will back me if there is a serious issue, but that doesn't get me my ballasts in time.

 

[shawnskush]

First off I went with Lumatek because I was told they are one of the best ballast. I bought two 600 watt ballasts. I have used one for a year with no problems and the other I used for four months and it went dead. I'm pretty pissed off because not only did this thing go out after 4 months but I tried calling Lumatek for the last two days and it says they are not in the office. Come on this is during business hours! Then I tried leaving a voice mail and their inbox is full and you can't leave a voice mail. Then I sent them an email and I don't know if the email was even sent because of the crappy website. Anyone else having the same problem with them. I have never seen customer service this bad for any product! It's like they are running it out of Mexico in some cave.

I've had 2 lumatek 600's running at full power with no breaks for 2 full years with no issues FWIW