RootsRuler
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AC Infinity has live support. Why do you need to go to chat? That's all but worthless since the chat attendants are all level 1 CS. The same ones that tell you to reset your router when you call for internet help but move you to level 2 if that doesn't do it and you get put into Hold Hell.I received an email response from AC Infinity this evening. It seems to get more help I will have to go to their support chat option. I was told to reset my device and then set up the device all over again. I'll give it a try although I'm not confident it will work. I'm still getting strange glitches ... things turning on when not expected or not turning on when expected. I'll update again once I actually have a conversation with them.
The email I received did say they might send someone to the forum to help sort out these software issues. Hopefully they do just that ...
One question I would have is "Am I going to have to reset constantly if the issue is a programming bug that you don't seem to want to acknowledge?". I can see if this issue was isolated to just you or maybe one other person on the site but I've heard this from more than a dozen people so this isn't some one off......
Their sales support is really good so this is disappointing......