BehindEnemyLines
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I promise I won't interfere with your Mars bashing anymore!
Must attend to plants.
My apologies
Candidly, Mars Hydro's commercial grade line of bar lights are good lights as far as I can tell. I think most people recognize that. I recommended the FC-E4800 to a member the other day, you can read my post.
The issue people have with the company is Mars Hydro setting expectations and not meeting them.
All companies set expectations, through terms and conditions, warranties, shipping, etc. Here is the key part: All companies set their own expectations. It is then up to any company to then fulfill and meet their customers expectations that they have set. This is where Mars Hydro is failing. They have terms & conditions, warranties, etc. expressly stated on their website; unfortunately, they make a conscious decision not to meet. If you're not privy to issues customers face with their products, well, you might take a moment to research that.
EDIT: This is NOT unique to Mars Hydro. We are just highlighting MH in this thread, their are certainly other companies that do not meet the expectations of their customers. In addition, SHOCK , even companies like HLG sometimes don't meet their customers expectations and lose a customer.