eastcoastjoe
- 435
- 93
Good luck everyone with your lights. It's been 2 days shy of one month and I'm no closer to a resolution then I was then.im still being blamed for not complaining in the first 30 days but I had no clue that is there policy because it damn sure wasn't listed on there site. I was piecing the together my grow at the time and it took at least a month to purchase everything and get all setup. I checked to make sure they worked right away but if I had known this I would have set them right up.
First it's replace fans, next it's send to a repair shop one state away from me. Now, the repair shop moved to CO but guess what, the shipping label they created is addressed to buildasoil. They sell organic supplies there not a repair shop and they were never based out of Pennsylvania LOL. I only learned that because I asked, I was never told any info on the place I was sending it. Seems a bit shady too me
I'm also expected to arrange shipping with the carrier and make phone calls, I shouldn't have to do any of that. I guess customer service in China is different than USA. I'm done with the run around it's just not worth the headache. It shouldn't be this hard to get a problem solved. I just bought a T5 light for veg and I'm buying a HPS soon. This has been nothing but a waste of time and money. I'm sure this will get deleted but hopefully someone thinking of buying these lights see this first.
First it's replace fans, next it's send to a repair shop one state away from me. Now, the repair shop moved to CO but guess what, the shipping label they created is addressed to buildasoil. They sell organic supplies there not a repair shop and they were never based out of Pennsylvania LOL. I only learned that because I asked, I was never told any info on the place I was sending it. Seems a bit shady too me
I'm also expected to arrange shipping with the carrier and make phone calls, I shouldn't have to do any of that. I guess customer service in China is different than USA. I'm done with the run around it's just not worth the headache. It shouldn't be this hard to get a problem solved. I just bought a T5 light for veg and I'm buying a HPS soon. This has been nothing but a waste of time and money. I'm sure this will get deleted but hopefully someone thinking of buying these lights see this first.